Archive for February 23rd, 2011

care for a carmax update?

thanks for allowing me the space to publicly tell this story as it unfolds, all. if you feel inclined, please repost. and repost some more. i don’t want anyone else to be swindled like this.

i just got off the phone with carmax corporate relations. they say their outright goal is to restore our confidence in the purchase of our van. as of now, these are our options:

1. allow a 3rd party to look at the van and weigh in whether our little rust problem is
a. surface (ie within carmax guidelines for resale) or
b. penetrative (ie outside of their guidelines, and what our mechanic is insisting it is)

2. if the 3rd party says we only have surface rust, but our confidence in the vehicle is not restored, we can have it appraised for trade in.

my problem with option number one is that carmax will likely get to decide who the 3rd party is since they are paying for it…and i wonder just how objective this third party will be in its analysis? also, if it is decided that YES, we have penetrative rust, they still won’t tell me what their recourse will be. in essence, they refuse to commit to help. at all. or claim any ownership.

my problem with option number two is obvious: we lose. we lose our money and our vehicle.

also, it must be said that i am still livid that the service manager argued the definition of oxidation with h, and when i asked him at which point this pocked rust becomes penetrative in his definition, he replied, “i can’t tell you that. i’m not a metallurgist.”

so yeah, that’s where everything is right now. apparently, the lgm is supposed to call me tomorrow.

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