and they made us cry.
they were condescending.
unwilling to talk straight.
did i mention unhelpful?
they wanted to charge us to even look at the thoroughly rusted out areas.
they argued the definition of oxidation with h.
they called our mechanic “mistaken”.
all while we stood under our van, watching the rust flake off when touched.
onward up the corporate chain. we’re not giving up this fight.